Frequently Asked Questions
Have questions about ordering, customization, or working with Qianfan? We’ve got answers to our most common questions from partners worldwide.
Ordering & Manufacturing
What is your delivery lead time?
Sample orders: within 3-7 working days.
Bulk orders: approximately 20-25 working days after receiving the deposit.
Bulk orders: approximately 20-25 working days after receiving the deposit.
Do you test products before shipping?
Yes, we test 100% of every model before shipping and provide test videos to each customer.
Can I OEM this model with my own ideas?
Yes, absolutely! Any ideas you have in mind, we can make it happen! (depending on different order requirements)
What is the warranty period?
Controller: 6 months
Motor: 1 year
Battery: 1 year
Motor: 1 year
Battery: 1 year
Can I print our own logo on the products?
Yes, please send us your logo and we will design and create a product draft with your logo.
Can you design packaging artwork and logo for me?
Of course! We have extensive experience — last year we designed for customers in over 20 countries.
Can you help me bring my own scooter model idea to life?
Yes!
If I change my mind, can I add or remove items from my order?
Yes, but you need to inform us as soon as possible. If your order is already completed on our production line, we will not be able to make changes.
Still Have Questions?
Contact our team for a personalized consultation · 24-hour response